Can't find what you're looking for? Take a look at this list of frequently asked questions. If you still need help, click here , and send us an e-mail with your questions. Please note that text underlined in black as links are not active in this document.
Access the eTIME browser at https://etime.widoj.gov/ - Click on the topic "How do I access the eTIME browser?"
I have a Wilenet User Name and password, but still can't log in to the eTIME browser .
Access to the eTIME browser requires a separate registration and authorization. You will get a different user name and password for eTIME browser use.
Before you register for the eTIME browser, you must be a user on the TRAIN System and have completed the eTIME Operator On-Line Agreement in TRAIN (contact your agency's TRAIN Administrator to get you registered for this Agreement). Once you complete this Agreement, you need to wait approximately one hour for the training database to synchronize. The eTIME Operator On-Line Agreement must be completed before you register.
After one hour, to register for the eTIME browser, log in to Wilenet and click on eTIME in the menu bar and then click on "Register".
Fill out the registration form and click on "Submit". Receipt of registration is not an automatic confirmation. An email will be sent to you within 3 business days regarding your activation and eTIME browser password.
Individuals who have attended TIME System training have already been entered into TRAIN; there is not a separate TRAIN registration procedure. Your local agency TRAIN Administrator notifies CIB to add new users to agency rosters. For more information on TRAIN, go to https://wilenet.widoj.gov and click on the TRAIN link.
I forgot my eTIME browser (Justice Directory) password.
If you have forgotten your password, you will need to obtain a new password. The eTIME Administrator cannot see your password or assign you a new password. Go to the eTIME browser log in page; click on "Forgot Your Password?" link and follow the instructions. You will need to enter your eTIME User ID and correctly answer the Challenge Question(s).
My password expired, what do I do?
Your password is set to automatically expire 60 days from the date it was assigned. You will begin receiving a "reminder" message 10 days before it expires similar to this:
"Your password is set to expire on [date]. Click here to get a new password."
If you do not change your password prior to it expiring, you will be required to change the password at your next login.
Can the browser 'Back' button be used?
The eTIME browser does not perform any searches differently from the TIME System today. Therefore, the eTIME browser will produce the same responses but in a different format.
The following are search parameters.
Person, vehicle, part, gun, article, and security queries of the Wisconsin Crime Information Bureau and National Crime Information Center (NCIC) hot files.
In addition the following data services are also available:
What data services are available in the eTIME browser?
CIB / DOT / NCIC / NLETS / DNR / DOC / CCAP / PROTECT
If the Day/Night setting is activated, the eTIME browser screen background color will become black, allowing for easier and more secure viewing of screens and information in low light conditions.
The ALPR extract is available through the eTIME browser to authorized users. An ALPR automatically reads license plates and compares them to data files to determine if the license plate matches a license plate in the data base. The available CIB database extracts for ALPR include NCIC hot files, CIB hot files and Wisconsin DOT vehicle registration data. Any agency that requests this extract file must first sign an ALPR Agreement with CIB prior to participation. Requests for this access can be emailed to: firstname.lastname@example.org
Once you have eTIME browser access, your agency must have requested Open Search authority for each specific user. Not all eTIME browser users have Open Search access.
VEHICLE OPEN SEARCH
Plate Number OR Name OR Business Name
You can search by partial plate number, or by first/last name, or by business name, but you cannot search on any combination of these 3 categories.
City OR Kept in County and Vehicle Year/Make/Model
You can search by a city or county the vehicle is kept in if you also have at least one of Vehicle Year, Vehicle Make or Vehicle Model. City or County may not be searched alone. Vehicle Make and Vehicle Model must match DOT's codes.
Plate Number OR Name OR Business Name and City OR Kept in County
To further refine your search, City or Kept in County may be added to the Plate Number or Name or Business Name search above.
Plate Number OR Name OR Business Name and City OR Kept in County and Vehicle Year/Make/Model
To further refine your search, City or Kept in County and one of Vehicle Year, Vehicle Make or Vehicle Model may be added to the Plate Number or Name or Business Name search above.
A search of a partial license plate number will return owner, driver, and/or lessee information. At this time only one lessee is being returned. A search by name returns all vehicles registered to an individual or business.
No matter what is queried, the maximum number of hits returned is 200. If there are more than 200 hits, a warning message and the first 200 hits will be returned. If your search returns more than 200 hits, this may require you to perform multiple inquiries to obtain all desired information
There is an option to download your results into either a text delimited file or an xml file. You can convert a text delimited file into Excel, which will allow you to sort your results.
The Vehicle Open Search query searches against a copy of the DOT registration database that is updated daily. When you click on the license plate or VIN number in the response, you initiate a regular TIME System query that returns the most up-to-date information stored at DOT.
How to do a Vehicle Open Search Query
Log in to the eTIME browser and click "Vehicle Search;" then on the Vehicle Search page, click "Open Search." This will bring up the Vehicle Open Search form.
DRIVER OPEN SEARCH - Searchable fields are name, plus 1 of the following:
How to do a Driver Open Search Query
Log in to the eTIME browser and click "Person Search;" then on the Person Search page, click "Open Search." This will bring up the Driver Open Search query form. Once you have eTIME browser access your agency must have requested Open Search authority for each specific user. Not all eTIME Browser users have Open Search access.
On the search screen there is an "include Images checkbox" located at the top of the field list. Checking this indicator is per transaction and is not specific to a data service. If an image is available, on the summary response page you will see a camera icon to the right of the response. Not all states send images and not all NCIC records have associated images. If a WI driver's license photo is requested, purpose code and attention line information must be included. The only allowed purpose code for WI driver's license photo requests is C, Criminal justice and law enforcement investigation.
What is the enrollment process when I first log in to the eTIME browser?
Advanced authentication requires each user to ‘enroll' at their
first login. eTIME browser users will answer a set of 7
challenge questions presented in 7 random categories with 5
questions per category to select from. Challenge question answers
will allow alpha/numeric characters and spaces only, and cannot use
"select one" as a question. Challenge question answers will be case
insensitive but otherwise exact matches. These questions and
answers will be stored in your user profile.*
Can I restrict employee access to certain eTIME browser transactions or data services?
Yes. CIB can restrict data service or message key by agency or user.
I am an authorized eTIME browser user, but now I get a message that states "not certified to run requested transaction." What does this mean?
Upon logging on, a user's identity, a user's permission to access the system, and their certification status is verified. If one's TIME system certification is expired, they will not be allowed to run eTIME browser transactions. You will need to contact your agency's TRAIN Administrator to register you for the appropriate TIME System training or recertification training.
What is a PIN number?
It is a unique 4 digit number you designate to uniquely identify you. This allows TSCC and CIB verification that a user is who they claim to be should they forget their challenge question answer.
Can upper/lower case be used to submit searches?
Case doesn't matter when entering the search criteria.
Can the 'Enter' key be used to submit searches?
Enter can be used, but the cursor must be outside of a field. Click on white space, then press Enter. The only exception to this is the Quick Search screen.
Are the last 24 hours of requests just mine or everyone's?
How can I learn to use the Quick Search format?
Click "Help" or "Advanced Search" to see the instructions.
How can I tell if people are using the eTIME browser from home or other off-site locations for personal use?
Each agency is responsible for developing and enforcing policies on the use of the eTIME browser. All eTIME browser transactions are logged in the same way that TIME transactions are logged. Agency administrators may request a "message recall" if they want to review transactions submitted by their employees. Requests can be made by completing the Message Recall Request Form (available online at http://www.doj.state.wi.us/dles/cib/crime-information-bureau). The form may be faxed to 608/267-1338 or mailed to: Crime Information Bureau, P.O. Box 2718, Madison, WI 53701-2718. Please include an email address or fax number on each request so results may be emailed or faxed back to your agency.
Why do the response screens come up so slowly?
The eTIME browser uses 128 bit encryption to encode and decode the data going over the Internet. The software used to present the response screens, combined with encryption slow down the response. While both the encryption and software slow down response time, they enable us to meet Federal security requirements and provide a solid base for expanding the eTIME browser's functionality in the future. As internet and processor speed increases, this will become less problematic in the future.
Is there a session time out?
The log in page of the eTIME browser allows the user to check the box next to "I am logging in from a criminal justice agency or police vehicle" and the inactivity timer will be extended to 4 hours from the current 30 minutes. All eTIME browser users are reminded, however, that their department's computer network or internet service provider may have a more restrictive timer setting, causing their session to end before the 4 hour inactivity time. If your sessions end prematurely, check with your IT professional to determine if an internal or network timer is the cause.
What does "No Hit", "Response", "No Response" and "No Response - Assumed No Hit" mean?
No Hit = Any response that was received and resulted
in a "no record."
When I've tried to print a criminal history, it has a blue background that makes it impossible to read. What is going on? Is there a setting on my machine that should be changed?
On the Tools Bar, click on Internet Options and then on the "advanced" tab. There is a setting for Printing "print background colors and images." Be sure this is not selected or it will print the dark background.
Advanced search options allow you to search the DNR files using
limited information and/or wildcards: